This Privacy Policy applies to AMAQHAWE SOLUTIONS (PTY) LTD (Reg. No. 2021/483748/07), trading as Comfy Club. It explains how we collect, use, process, store, disclose and protect personal information when you interact with our website or services. By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. OUR COMMITMENT TO PRIVACY
Comfy Club is committed to protecting the privacy, confidentiality and security of personal information entrusted to us.
We process personal information in accordance with:
• The Protection of Personal Information Act, 2013 (“POPIA”)
• The Electronic Communications and Transactions Act, 2002 (“ECTA”)
• The Consumer Protection Act, 2008 (“CPA”)
• Other applicable South African legislation
2. DEFINITIONS
2.1 Personal Information
Information relating to an identifiable natural or juristic person, including but not limited to:
• Names
• Contact details
• Identification information
• Online identifiers
• Financial information
• Delivery information
2.2 Processing
Any operation concerning personal information, including:
• Collection
• Recording
• Organisation
• Storage
• Updating
• Retrieval
• Use
• Disclosure
• Deletion
3. INFORMATION WE COLLECT
3.1 Identity Information
• Full name
• Surname
• Date of birth (where applicable)
• Account information
3.2 Contact Information
• Email address
• Telephone number
• Delivery address
• Billing address
3.3 Transaction Information
• Products purchased
• Order history
• Payment confirmations
• Returns and exchanges history
3.4 Technical Information
• IP address
• Browser type
• Device information
• Operating system
• Website usage information
3.5 Marketing Information
• Newsletter subscriptions
• Marketing preferences
• Competition entries (if applicable)
• Survey responses
4. HOW WE COLLECT INFORMATION
4.1 Directly From You
When you:
• Create an account
• Place an order
• Contact us
• Subscribe to communications
• Request support
• Participate in surveys
4.2 Automatically
Through:
• Cookies
• Website analytics tools
• Log files
• Device identifiers
4.3 From Third Parties
Where lawful and necessary, we may receive information from:
• Approved payment processing providers
• Approved courier and logistics providers
• Fraud prevention services
• Marketing and advertising platforms
5. PURPOSES OF PROCESSING
5.1 Order Fulfilment
• Process orders
• Confirm payments
• Arrange deliveries
• Facilitate exchanges and returns
5.2 Customer Support
• Respond to enquiries
• Resolve complaints
• Provide after-sales support
5.3 Website Management
• Improve website functionality
• Monitor performance
• Enhance user experience
5.4 Legal Compliance
• Comply with legal obligations
• Prevent fraud
• Protect our rights and interests
5.5 Marketing Communications
Where consent has been provided or where otherwise permitted by law.
6. LEGAL BASIS FOR PROCESSING
6.1 Consent Has Been Provided
For example, subscribing to marketing communications.
6.2 Contractual Necessity Exists
For example, fulfilling customer orders.
6.3 Legal Obligations Apply
For example, tax and accounting requirements.
6.4 Legitimate Business Interests Exist
Provided such interests do not override individual privacy rights.
7. PAYMENT INFORMATION
Comfy Club does not store complete credit card or debit card information. Payments are processed securely through approved third-party payment processing providers. Only information necessary to confirm and administer transactions is retained by Comfy Club.
8. DISCLOSURE OF PERSONAL INFORMATION
We may share personal information where reasonably necessary with:
8.1 Courier and Logistics Providers
For order delivery purposes.
8.2 Payment Processing Providers
For payment administration.
8.3 Technology Service Providers
For website hosting, maintenance and security.
8.4 Professional Advisors
Including legal, accounting and compliance advisors.
8.5 Regulatory Authorities
Where disclosure is required by law. Comfy Club does not sell personal information to third parties.
9. INTERNATIONAL DATA TRANSFERS
Certain service providers may process information outside South Africa. Where international transfers occur, Comfy Club will take reasonable steps to ensure that appropriate safeguards are in place and that such transfers comply with applicable privacy legislation.
10. DATA SECURITY
Comfy Club implements reasonable technical and organisational measures designed to protect personal information, including:
• Secure website encryption
• Access controls
• Password protection
• Staff confidentiality obligations
• Secure hosting environments
• Fraud prevention measures
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. DATA RETENTION
Personal information will be retained only for as long as reasonably necessary to:
• Fulfil the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
When information is no longer required, it will be securely deleted, destroyed or anonymised.
12. YOUR RIGHTS UNDER POPIA
Right Description
12.1 Request Access Request details of personal information held by Comfy Club.
12.2 Request Correction Request correction of inaccurate or incomplete information.
12.3 Request Deletion Request deletion of personal information where legally permissible.
12.4 Object to Processing Object to certain forms of processing.
12.5 Withdraw Consent Withdraw previously granted consent at any time.
12.6 Lodge Complaints Submit complaints relating to privacy or information processing.
13. CHILDREN’S PRIVACY
Comfy Club does not knowingly collect personal information from children without appropriate parental or guardian consent. Our website and services are intended primarily for persons aged 18 years and older.
14. THIRD-PARTY WEBSITES
Our website may contain links to external websites. Comfy Club is not responsible for the privacy practices, security or content of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.
15. DATA BREACHES
In the event of a material security compromise affecting personal information, Comfy Club will take appropriate
steps in accordance with applicable law, including notification to affected individuals and regulatory authorities
where required.
16. INFORMATION REGULATOR
If you believe that Comfy Club has processed personal information unlawfully, you may lodge a complaint with the Information Regulator of South Africa. Customers are encouraged to contact Comfy Club first so that we may attempt to resolve any concerns directly.
17. CHANGES TO THIS PRIVACY POLICY
Comfy Club reserves the right to amend this Privacy Policy from time to time. Updated versions will be published on our website and become effective immediately upon publication. Continued use of our website constitutes acceptance of any revised version.
CONTACT US
Company AMAQHAWE SOLUTIONS (PTY) LTD | Comfy Club
Reg. Number 2021/483748/07
Email info@thecomfyclub.co.za
Location Durban, KwaZulu-Natal, South Africa