Returns & Refunds – The Comfy Club

This Returns & Refunds Policy forms part of the Comfy Club Website Terms & Conditions and should be read together with our Shipping & Delivery Policy and Privacy Policy. Nothing in this Policy limits or excludes any rights afforded to consumers under applicable South African consumer protection legislation, including the Consumer Protection Act, 2008 (“CPA”).

1. PURPOSE
The purpose of this Policy is to:
1.1 Establish clear procedures for returns, exchanges and refunds.
1.2 Protect both customers and Comfy Club by ensuring fair and transparent processes.
1.3 Outline the circumstances under which products may be returned or exchanged.
1.4 Explain customer rights relating to defective products.
1.5 Clarify the treatment of custom-made products and made-to-order garments.

2. RETURN ELIGIBILITY

Customers may request a return or exchange within seven (7) calendar days of receiving their order. To qualify, the product must meet all of the following requirements:

Requirement Details

2.1. Condition: Unused, unworn, and in substantially the same condition as when delivered.
2.2. Original Packaging Returned in its original packaging where reasonably possible.
2.3 Original Tags All original tags, labels and packaging attached and intact.
2.4 Proof of Purchase Accompanied by proof of purchase, order confirmation or order number.
2.5 Inspection Rights Subject to inspection by Comfy Club upon receipt.

Comfy Club reserves the right to reject returns that do not comply with these requirements.

3. HYGIENE AND CONDITION REQUIREMENTS
Due to the nature of activewear and apparel products, hygiene and product integrity are important
considerations. Comfy Club cannot accept returns for garments that show signs of use, wear or contamination,
including:
3.1 Worn Products Products worn beyond reasonable fitting and inspection.
3.2 Washed Products Products washed, treated or altered in any way.
3.3 Odours Products carrying perfumes, body odours, smoke or other scents.
3.4 Cosmetic Marks Products containing makeup, foundation, deodorant or cosmetic residue.
3.5 Stains and Soiling Products displaying dirt, stains, discolouration or contamination.
3.6 Pet Hair / Animal Exposure Products containing pet hair or evidence of animal exposure.
3.7 Damage Products showing damage not attributable to manufacturing defects.

Where returned products fail inspection, Comfy Club may refuse the return and return the item to the customer at the customer’s expense.

4. EXCHANGES
Comfy Club offers exchanges for sizing where stock is available.
4.1 Eligibility
Exchanges are subject to compliance with all return eligibility requirements.
4.2 Exchange Period
Exchange requests must be submitted within seven (7) calendar days of delivery.
4.3 Stock Availability
All exchanges are subject to stock availability at the time the returned product is received and inspected.
4.4 Courier Charges
Customers are responsible for all courier costs associated with size exchanges.
4.5 No Administration Fee
No administration or restocking fee will apply to approved exchanges.
4.6 Unavailable Replacement Sizes

If the requested replacement size is unavailable, Comfy Club may offer:

A store credit
A refund (subject to applicable terms)
An alternative product

5. CHANGE OF MIND RETURNS
Customers who simply change their mind after purchase may request a return, subject to this Policy.
5.1 Approval Required
All change-of-mind returns remain subject to approval by Comfy Club.
5.2 Product Condition
The product must satisfy all eligibility and hygiene requirements in this Policy.
5.3 Courier Costs
The customer remains responsible for all return courier costs.
5.4 Restocking and Administration Fee
Approved change-of-mind returns may be subject to a restocking and administration fee of up to five percent
(5%) of the purchase price.
5.5 Refund Calculation
Any applicable administration fee may be deducted from the refund amount before payment is processed.

6. INCORRECT SIZE ORDERED
Where a customer orders an incorrect size:
6.1 Exchange Option
The customer may request an exchange within seven (7) calendar days of delivery.
6.2 Product Condition
The product must satisfy all return eligibility requirements.
6.3 Courier Charges
The customer will be responsible for all courier costs associated with the exchange.
6.4 Refund Requests
Where a refund is requested instead of an exchange, the provisions relating to change-of-mind returns may
apply.

7. DEFECTIVE PRODUCTS
Comfy Club takes pride in the quality of its products. If a product is defective due to manufacturing faults or
workmanship issues, customers should notify Comfy Club as soon as reasonably possible.
Examples may include:
7.1 Faulty Stitching
Stitching failures attributable to manufacturing defects.
7.2 Broken Seams
Seam failures not caused by misuse or abnormal wear.
7.3 Fabric Defects
Material defects arising during manufacture.
7.4 Manufacturing Faults
Other defects affecting product quality or usability.
Photographs and supporting information may be requested before a return is approved.

8. APPROVED DEFECTIVE PRODUCT CLAIMS
Where Comfy Club confirms that a product is defective:
8.1 Courier Costs
Comfy Club will cover all reasonable courier costs associated with the return.
8.2 Collection and Redelivery
Comfy Club may arrange collection of the defective product and delivery of the replacement.
8.3 Available Remedies
Customers may receive:
A repair
A replacement
A refund depending on the circumstances and applicable legislation.
8.4 No Administration Fee
No administration or restocking fee will apply to approved defective product claims.

9. INCORRECT PRODUCT SUPPLIED
If Comfy Club supplies the incorrect product:
9.1 Notification
Customers must notify Comfy Club within seven (7) calendar days of delivery.
9.2 Collection
Comfy Club will arrange collection of the incorrect product.
9.3 Courier Costs
Comfy Club will cover all courier costs.
9.4 Replacement
The correct product will be supplied at no additional charge.

10. CUSTOM ORDERS

Custom orders include products manufactured or supplied to specific customer requirements, including:

Club apparel
Team apparel
Event apparel
Corporate apparel
Made-to-order garments
Important: Once production has commenced, custom orders may not be cancelled and are non-refundable
except where required by law. Customers are responsible for the accuracy of sizing information supplied.
Nothing in this clause limits rights relating to defective products under applicable legislation.

11. REFUND PROCESSING
11.1 Refund Method
Approved refunds will be processed using the original payment method where reasonably possible.
11.2 Processing Time
Refunds may take between seven (7) and ten (10) business days to reflect.
11.3 Banking Delays
Processing times may vary depending on banking institutions and payment providers.
11.4 Shipping Fees
Shipping fees are generally non-refundable unless Comfy Club is responsible for the return or where required by
law.

12. HOW TO REQUEST A RETURN
To request a return, exchange or refund, contact us at:
Email info@thecomfyclub.co.za
Please provide:

Full name
Order number
Contact information
Reason for the request
Photographs where applicable
Comfy Club may request additional information where necessary.

13. CHANGES TO THIS POLICY

Comfy Club reserves the right to amend this Returns & Refunds Policy from time to time. Updated versions will
be published on the website and become effective immediately upon publication. Continued use of the website
constitutes acceptance of any revised version.

14. CONTACT INFORMATION
Company AMAQHAWE SOLUTIONS (PTY) LTD | Comfy Club
Reg. Number 2021/483748/07
Email info@thecomfyclub.co.za
Location Durban, KwaZulu-Natal, South Africa